I am currently the Workplace Technical Lead for QBE’s European Operations and am the former Global Principal Architect within AppSense Professional Services team at LANDESK (formerly AppSense).
I started my IT career in 2000 working for part time for a paper making company in South Africa. During my time with this employer I started out as a PC Support technician and quickly worked my way up through the ranks to a senior member in the Server Support function where I was primarily responsible for the Citrix, JDEdwards OneWorld and RightFax systems. I stayed there until 2006 when I immigrated to the United Kingdom. On my arrival in the UK I worked as a contractor for an agency involved in Land Acquisitions for the London 2012 Olympics where I served as a Citrix Specialist focussing on User Experience issues which they were experiencing at the time.
From there I moved to an insurance organization where my focus remained on managing and maintaining Citrix infrastructure supporting both inbound and outbound call center agents. It was during my time with this organization that I learnt about AppSense and took responsibility for managing and maintaining this system in addition to the Citrix infrastructure.
I remained with the insurance organization for just over four years before joining AppSense as the second Professional Services employee. During the past six and a half years I have helped develop and maintain a proven methodology, global set of best practices, etc to drive the organization forward to where it is today. During my time at AppSense as Global Principal Architect my job focused on creating, maintaining and enforcing standards within the Global Services team.
This blog contains my own thoughts and comments and in no way represent the thoughts or opinions of my employer (former, current or future). Any posts on this blog were correct at the time of writing and carry no warranty. It is the responsibility of the reader to perform testing in their own environment(s) prior to deployment.